Frequently Asked Questions

CONSTRUCTION:

CONSTRUCTION:

Do any of the cabinets contain any particleboard?
  • Framed Capital Collection
    • Our framed cabinets are constructed from solid Birch hardwoods and furniture grade plywood. They do not contain any particleboard. All materials are CARB2 compliant for standard US restrictions for formaldehyde emissions. Painted doors will utilize HDF for longer life and to reduce the cracking that normally happens with hardwood joints over time.
  • Frameless Global Collection
    • Our Alpine frameless products are constructed from MDF and furniture grade plywood. Our Nordic frameless products are constructed from high quality water resistant particleboard. All materials are CARB2 compliant for restricted formaldehyde emissions.
Are the doors solid wood?
  • Framed Capital Collection
    • All stained finished doors, drawer fronts and frames are constructed from 3/4″ solid Birch hardwood. The styles that feature solid wood center panels are: Charleston Saddle, Charleston Cherry, and Shaker Espresso. York Chocolate and Sonoma Mocha contain a veneered HDF center panel. Our painted styles feature an all HDF door: Shaker White, Shaker Grey, Shaker Dove, Shaker Antique White, Sonoma White, Charleston Antique White and York Antique White. (*Spec’s subject to change without notice).
  • Frameless Global Collection
    • All doors are constructed from high quality engineered wood. The following door styles feature a thermofused textured melamine over engineered wood: Torino Grey Wood, Torino Dark Wood, Torino White Pine, Riviera Conch Shell, Riviera Oyster Shell and Madrid Grey Wood.
How are your drawers constructed?
  • Framed Capital Collection
    • Our framed cabinetry features 4-sided drawer boxes constructed from 5/8″ thick solid hardwood featuring dovetail joints and a fully captured, 3/8″ thick plywood floor.
  • Frameless Global Collection
    • Our frameless cabinetry features the Blum “Legrabox” premium metal drawer system with ½” sides.
How is the interior of the cabinet finished?
  • Framed Capital Collection
    • Our framed cabinetry comes standard with UV coated natural interiors. Glass door “GD” cabinets have interiors that are painted or stained to match the exterior.
  • Frameless Global Collection
    • Our Alpine Series cabinets feature a white with grey linen thermofused melamine interior. The Nordic Series cabinets feature a matching interior for the corresponding door style.
Are your products CARB2 certified?

Yes, all US Cabinet Depot products are 100% in compliance with CARB Phase 1 & CARB Phase 2 defined guidelines of composite wood products.

Are these cabinets strong enough to support a granite top?

Our “all-plywood” construction for all of our cabinets insures the strength required to support granite, concrete or any other countertop material that you may select. No additional cabinet reinforcement is required.

Do your cabinets have ``soft close`` doors?

A soft close door feature is standard on all cabinet styles except for the Cascade Series.

Do I need a finished panel for the exposed cabinet ends?
  • Framed Capital Collection
    • No, all of our framed cabinets come with finished exteriors.
  • Frameless Global Collection
    • The Alpine Series features a standard white with grey linen thermofused melamine exterior, so panels will be needed to finish the exposed ends. The Nordic Series cabinets come with finished matching exteriors.
How much weight can your drawers hold?
  • Framed Capital Collection
    • Our framed cabinet drawers have a weight capacity of 88 lbs.
  • Frameless Global Collection
    • Our Alpine Series 30″ drawer boxes and below have a weight capacity of 88 lbs. The 30″+ drawer boxes have a weight capacity of 166 lbs. Our Nordic Series drawer boxes have a weight capacity of 88 lbs.
Do any of the cabinets contain any particleboard?

Framed Capital Collection

Our framed cabinets are constructed from solid Birch hardwoods and furniture grade plywood. They do not contain any particleboard. All materials are CARB2 compliant for standard US restrictions for formaldehyde emissions. Painted doors will utilize HDF for longer life and to reduce the cracking that normally happens with hardwood joints over time.

Frameless Global Collection

Our Alpine frameless products are constructed from MDF and furniture grade plywood. Our Nordic frameless products are constructed from high quality water resistant particleboard. All materials are CARB2 compliant for restricted formaldehyde emissions.

Are the doors solid wood?

Framed Capital Collection

All stained finished doors, drawer fronts and frames are constructed from 3/4″ solid Birch hardwood. The styles that feature solid wood center panels are: Charleston Saddle, Charleston Cherry, and Shaker Espresso. York Chocolate and Sonoma Mocha contain a veneered HDF center panel. Our painted styles feature an all HDF door: Shaker White, Shaker Grey, Shaker Dove, Shaker Antique White, Sonoma White, Charleston Antique White and York Antique White. (*Spec’s subject to change without notice).

Frameless Global Collection

All doors are constructed from high quality engineered wood. The following door styles feature a thermofused textured melamine over engineered wood: Torino Grey Wood, Torino Dark Wood, Torino White Pine, Riviera Conch Shell, Riviera Oyster Shell and Madrid Grey Wood.

How are your drawers constructed?

Framed Capital Collection

Our framed cabinetry features 4-sided drawer boxes constructed from 5/8″ thick solid hardwood featuring dovetail joints and a fully captured, 3/8″ thick plywood floor.

Frameless Global Collection

Our frameless cabinetry features the Blum “Legrabox” premium metal drawer system with ½” sides.

How is the interior of the cabinet finished?

Framed Capital Collection

Our framed cabinetry comes standard with UV coated natural interiors. Glass door “GD” cabinets have interiors that are painted or stained to match the exterior.

Frameless Global Collection

Our Alpine Series cabinets feature a white with grey linen thermofused melamine interior. The Nordic Series cabinets feature a matching interior for the corresponding door style.

Are your products CARB2 certified?

Yes, all US Cabinet Depot products are 100% in compliance with CARB Phase 1 & CARB Phase 2 defined guidelines of composite wood products.

Are these cabinets strong enough to support a granite top?

Our “all-plywood” construction for all of our cabinets insures the strength required to support granite, concrete or any other countertop material that you may select. No additional cabinet reinforcement is required.

Do your cabinets have ``soft close`` doors?

A soft close door feature is standard on all cabinet styles except for the Cascade Series.

Do I need a finished panel for the exposed cabinet ends?

Framed Capital Collection

No, all of our framed cabinets come with finished exteriors.

Frameless Global Collection

The Alpine Series features a standard white with grey linen thermofused melamine exterior, so panels will be needed to finish the exposed ends. The Nordic Series cabinets come with finished matching exteriors.

How much weight can your drawers hold?

Framed Capital Collection

Our framed cabinet drawers have a weight capacity of 88 lbs.

Frameless Global Collection

Our Alpine Series 30″ drawer boxes and below have a weight capacity of 88 lbs. The 30″+ drawer boxes have a weight capacity of 166 lbs. Our Nordic Series drawer boxes have a weight capacity of 88 lbs.

ORDERING:

ORDERING:

What forms of payment do you accept?

We accept all major credit cards (Visa, American Express, MasterCard and Discover), and Paypal.

How can I check on the status of my orders?

You can view the progress of your orders by logging onto your account and selecting the “My Account” page. The order status will be displayed there as well as tracking info for all fulfilled orders.

Do you offer credit terms?

We currently do not offer any sort of credit terms to our customers. All orders must be paid in full prior to shipping.

What is your return policy?

We do accept returns in certain circumstances. Please see the “Returns and Replacements” section of our Terms & Conditions page for details.

What forms of payment do you accept?

We accept all major credit cards (Visa, American Express, MasterCard and Discover), and Paypal.

How can I check on the status of my orders?

You can view the progress of your orders by logging onto your account and selecting the “My Account” page. The order status will be displayed there as well as tracking info for all fulfilled orders.

Do you offer credit terms?

We currently do not offer any sort of credit terms to our customers. All orders must be paid in full prior to shipping.

What is your return policy?

We do accept returns in certain circumstances. Please see the “Returns and Replacements” section of our Terms & Conditions page for details.

DELIVERY:

DELIVERY:

How do you ship your cabinetry?

Most orders will be shipped on a pallet via LTL (Less Than Truck Load) carrier. Some small items may ship via UPS.

How long will it take to receive my cabinets?
  • Flat Pack Orders
    • Framed flat pack orders are processed and shipped out of our facilities within 2 full business days, Frameless flat pack orders are processed and shipped within 3 full business days. Transit time to your location can vary from 1-6 business days depending on your location. Backorders are exempt from normal lead times.
  • Assembled Orders
    • Standard assembled orders are processed and shipped within 5 full business days. Transit time to your location can vary from 1-6 business days depending on your location. Backorders and modification orders are exempt from normal lead times.
What if my delivery includes damaged cabinets?

Please notate any damages with the freight company on the delivery receipt, when accepting the delivery, and take photos of the damaged items. Most importantly, do not refuse the shipment. Submit a claim online with the photos of the damages or send them immediately to support@uscabinetdepot.com. US Cabinet Depot will review and replace damaged pieces in a timely manner.

How do you ship your cabinetry?

Most orders will be shipped on a pallet via LTL (Less Than Truck Load) carrier. Some small items may ship via UPS.

How long will it take to receive my cabinets?

Framed Capital Collection

All standard flat pack orders are processed and shipped out of our facilities within 2 business days. Assembled orders are processed in 5 business days. Transit time to your location can vary from 1-6 business days depending on your location. Backorders and modification orders are exempt from normal lead times.

Frameless Global Collection

Assembled orders are processed in 7-10 business days. Transit time to your location can vary from 1-6 business days depending on your location.

What if my delivery includes damaged cabinets?

Please notate any damages with the freight company when accepting the delivery and take photos of the damaged items. Submit a claim online with the photos of the damages or send them immediately to support@uscabinetdepot.com. US Cabinet Depot will review and replace damaged pieces in a timely manner.

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