Frequently Asked Questions

CONSTRUCTION:

CONSTRUCTION:

Do any of the cabinets contain any particleboard?
  • Framed Capital Collection
    • Doors & Drawer Fronts –
      • All stained finished doors, drawer fronts, and frames are constructed from 3/4″ solid Birch hardwood. Our Casselberry Saddle style has a solid birch center while, while our stained Shaker Cinder has a veneered MDF center Panel. 
      • Our painted styles feature an all HDF door: Shaker White, Shaker Grey, Shaker Dove, Shaker Antique White, Casselberry Antique White, and York Antique White.
    • Cabinet Box – Our framed cabinet boxes are constructed from solid Birch hardwoods and furniture grade plywood. All materials are CARB2 compliant for standard US restrictions for formaldehyde emissions.
    • Drawer Box – Our framed cabinetry features four-sided drawer boxes constructed from 5/8″ thick solid hardwood, dovetail joints, and a fully captured 3/8″ thick plywood floor.
  • altaeuro Full Access Frameless
    • Doors & Drawer Fronts – 
      • Our Torino and Riviera styles feature a fully edge banded, thermofused textured melamine over engineered wood, with a matching back.
      • Our Palermo style features a fully edge banded, high-gloss PET laminate over engineered wood, with a matte melamine back. 
      • Our Verona style features a five-piece HDF painted door.
    • Cabinet BoxOur frameless cabinet boxes are constructed MDF and furniture grade plywood.  All materials are CARB2 compliant for restricted formaldehyde emissions.
    • Drawer Box – Our frameless cabinetry comes standard with our altamax drawer box. The altamax drawer box is a four-piece construction box complete with ½” thick metal sides and ⅝” thick thermofused melamine engineered wood back and floor.
How is the interior of the cabinet finished?
  • Framed Capital Collection
    • Our framed cabinetry comes standard with UV coated natural interiors. Glassdoor “GD” cabinets have interiors that are painted or stained to match the exterior.
  • altaeuro Full Access Frameless
    • Our altaeuro cabinets feature a grey linen thermofused melamine in and out.
Are your products CARB2 certified?

Yes, all US Cabinet Depot products are 100% in compliance with CARB Phase 1 & CARB Phase 2 defined guidelines of composite wood products.

Are these cabinets strong enough to support a granite top?

Our plywood core construction for all of our cabinets ensures the strength required to support granite, concrete, or any other countertop material that you may select. No additional cabinet reinforcement is required.

Do your cabinets have ``soft close`` doors?

Soft-close doors and drawers are standard on all of our current cabinet collections (excludes select discontinued styles).

Do I need a finished panel for the exposed cabinet ends?
  • Framed Capital Collection
    • No, all of our framed cabinets come with finished exteriors.
  • altaeuro Full Access Frameless
    • altaeuro features a standard grey linen thermofused melamine exterior, so panels will be needed to finish the exposed ends.
How much weight can your drawers hold?
  • Framed Capital Collection
    • Our framed cabinet drawers have a weight capacity of 70 lbs.
  • altaeuro Full Access Frameless
    • Our altamax drawer boxes have the following weight capacities:
      • K-height (5”) 88 lbs
      • C-height (6-¾”) 132 lbs
Do any of the cabinets contain any particleboard?

Framed Capital Collection

  • Doors & Drawer Fronts – 
    • All stained finished doors, drawer fronts, and frames are constructed from 3/4″ solid Birch hardwood. Our Casselberry Saddle style has a solid birch center while, while our stained Shaker Cinder has a veneered MDF center Panel. 
    • Our painted styles feature an all HDF door: Shaker White, Shaker Grey, Shaker Dove, Shaker Antique White, Casselberry Antique White, and York Antique White. 
  • Cabinet Box – Our framed cabinet boxes are constructed from solid Birch hardwoods and furniture grade plywood. All materials are CARB2 compliant for standard US restrictions for formaldehyde emissions.
  • Drawer Box – Our framed cabinetry features four-sided drawer boxes constructed from 5/8″ thick solid hardwood, dovetail joints, and a fully captured 3/8″ thick plywood floor.

 

altaeuro Full Access Frameless

    • Doors & Drawer Fronts – 
      • Our Torino and Riviera styles feature a fully edge banded, thermofused textured melamine over engineered wood, with a matching back.
      • Our Palermo style features a fully edge banded, high-gloss PET laminate over engineered wood, with a matte melamine back. 
      • Our Verona style features a five-piece HDF painted door. 
    • Cabinet BoxOur frameless cabinet boxes are constructed MDF and furniture grade plywood.  All materials are CARB2 compliant for restricted formaldehyde emissions.
    • Drawer Box – Our frameless cabinetry comes standard with our altamax drawer box. The altamax drawer box is a four-piece construction box complete with ½” thick metal sides and ⅝” thick thermofused melamine engineered wood back and floor.
How is the interior of the cabinet finished?

Framed Capital Collection

Our framed cabinetry comes standard with UV coated natural interiors. Glassdoor “GD” cabinets have interiors that are painted or stained to match the exterior.

altaeuro Full Access Frameless

Our altaeuro cabinets feature a grey linen thermofused melamine in and out.

Are your products CARB2 certified?

Yes, all US Cabinet Depot products are 100% in compliance with CARB Phase 1 & CARB Phase 2 defined guidelines of composite wood products.

Are these cabinets strong enough to support a granite top?

Our plywood core construction for all of our cabinets ensures the strength required to support granite, concrete, or any other countertop material that you may select. No additional cabinet reinforcement is required.

Do your cabinets have ``soft close`` doors?

Soft-close doors and drawers are standard on all of our current cabinet collections (excludes select discontinued styles).

Do I need a finished panel for the exposed cabinet ends?

Framed Capital Collection

No, all of our framed cabinets come with finished exteriors.

altaeuro Full Access Frameless

altaeuro features a standard grey linen thermofused melamine exterior, so panels will be needed to finish the exposed ends.

How much weight can your drawers hold?

Framed Capital Collection

Our framed cabinet drawers have a weight capacity of 70 lbs.

altaeuro Full Access Frameless

Our altamax drawer boxes have the following weight capacities:

  • K-height (5”) 88 lbs
  • C-height (6-¾”) 132 lbs

ORDERING:

ORDERING:

What forms of payment do you accept?

We accept all major credit cards (Visa, American Express, MasterCard, and Discover), debit card & PayPal.

How can I check on the status of my orders?

You can view the progress of your orders by logging onto your account and selecting ‘My Order’ under the ‘My Account’ dropdown menu. The order status will be displayed next to your order as well as any tracking information if the order has shipped.

Do you offer credit terms?

We currently do not offer any sort of credit terms to our customers. All orders must be paid in full prior to processing and shipping.

What is your return policy?

We do accept returns in certain circumstances. Please see the ‘Return Merchandise Authorizations (RMA)’ section of our Terms & Conditions for details.

What forms of payment do you accept?

We accept all major credit cards (Visa, American Express, MasterCard, and Discover), debit card & PayPal.

How can I check on the status of my orders?

You can view the progress of your orders by logging onto your account and selecting ‘My Order’ under the ‘My Account’ dropdown menu. The order status will be displayed next to your order as well as any tracking information if the order has shipped.

Do you offer credit terms?

We currently do not offer any sort of credit terms to our customers. All orders must be paid in full prior to processing and shipping.

What is your return policy?

We do accept returns in certain circumstances. Please see the ‘Return Merchandise Authorizations (RMA)’ section of our Terms & Conditions for details.

DELIVERY:

DELIVERY:

How do you ship your cabinetry?

Most orders will be shipped on a pallet via an LTL (Less than Truckload) carrier. Some smaller items may ship through a small parcel carrier.

How long will it take to receive my cabinets?
  • Flat Pack Orders
    • Flatpack orders are processed and shipped out of our facilities within 7 full business days depending on the service chosen during checkout. Transit time to your location can vary from 1-6 business days depending on your location and the services required at delivery. (Backorders are exempt from normal lead times.)
  • Assembled Orders
    • Standard assembled orders are processed and shipped within 10 full business days. Transit time to your location can vary from 1-6 business days depending on your location and the services required at delivery. (Backorders and modification orders are exempt from normal lead times.)
What if my delivery includes damaged cabinets?

If your order is received damaged, please notate any damages with the freight company on the delivery receipt when accepting the delivery and take photos of the damaged items. Most importantly, do not refuse the shipment. Submit a claim online with the photos of the damages or send them immediately to support@uscabinetdepot.com. US Cabinet Depot will review and replace damaged pieces in a timely manner.

How do you ship your cabinetry?

Most orders will be shipped on a pallet via an LTL (Less than Truckload) carrier. Some smaller items may ship through a small parcel carrier.

How long will it take to receive my cabinets?

Framed Capital Collection

Flatpack orders are processed and shipped out of our facilities within 7 full business days depending on the service chosen during checkout. Transit time to your location can vary from 1-6 business days depending on your location and the services required at delivery. (Backorders are exempt from normal lead times.)

Frameless Global Collection

Standard assembled orders are processed and shipped within 10 full business days. Transit time to your location can vary from 1-6 business days depending on your location and the services required at delivery. (Backorders and modification orders are exempt from normal lead times.)

What if my delivery includes damaged cabinets?

If your order is received damaged, please notate any damages with the freight company on the delivery receipt when accepting the delivery and take photos of the damaged items. Most importantly, do not refuse the shipment. Submit a claim online with the photos of the damages or send them immediately to support@uscabinetdepot.com. US Cabinet Depot will review and replace damaged pieces in a timely manner.

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